Return and refund policy

At HAYLIRA, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a clear and fair return and refund process as outlined below.

Return Eligibility

  • Customers may request a return within 7 days of receiving the product.

  • To qualify for a return, items must be:

    • Unused, unwashed, and in the same condition as received

    • Returned in the original packaging

    • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

Returns will not be accepted for:

  • Items returned after the 7-day return window

  • Products that show signs of use, damage, or alteration

  • Items damaged due to misuse, improper handling, or normal wear and tear

Return Process

  1. Contact us at contact@haylira.store within 7 days of delivery to request a return.

  2. Once approved, you will receive return instructions.

  3. Returned items must be shipped back within 10 days from the return approval date.

  4. Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or incorrect.

Refund Policy

  • After we receive and inspect the returned item, we will notify you regarding the status of your refund.

  • Approved refunds will be issued to the original payment method.

  • Refunds are processed within 5–10 business days, depending on your bank or payment provider.

Exchanges

  • Exchanges are accepted only for items that are defective, damaged, or incorrectly shipped.

  • Exchange requests must be made within 7 days of receiving the item.

  • Replacement items will be shipped after the returned product has been received and inspected.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 48 hours of delivery.

  • Clear photos or videos of the issue and packaging may be required for verification.

  • Once confirmed, we will provide a replacement or full refund at no additional cost.

Late or Missing Refunds

If you have not received your refund after 10 business days, please:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. Reach out to us for further assistance

Contact Information

For any questions regarding returns or refunds, please contact us:

HAYLIRA
📍 Address: Matthew Wynne LLC
101 Lake Avenue, Suite 2000
Orlando, FL 32801, United States

📞 Phone: 503-935-3890
📧 Email: contact@haylira.store