FAQ

1. Do you offer free shipping?

Yes. We provide free shipping on all orders within the United States, with no minimum purchase required.

2. Do you ship internationally?

No. We currently ship only within the United States and do not offer international shipping.

3. How long does order processing take?

Orders are processed within 3–4 business days after payment confirmation.

4. How long does delivery take?

Once shipped, orders typically arrive within 5–6 business days, depending on your location and carrier conditions.

5. What is your return policy?

You may request a return within 7 days of receiving your order, provided the item is unused and in its original packaging.

6. When will I receive my refund?

Approved refunds are issued within 5–10 business days to the original payment method.

7. What should I do if my item arrives damaged or defective?

Please contact us within 48 hours of delivery with photos or videos of the issue, and we will assist you promptly.

8. How can I contact customer support?

You can email us at contact@haylira.store or call 503-935-3890 during business hours.